Introduction

This Network Management Policy outlines Vision WiFi’s approach to managing its wireless internet network in compliance with the Federal Communications Commission (FCC) rules and regulations. The network management policy for Vision WiFi ensures the efficient use of network resources, provides transparency to consumers, and promotes an open internet. Vision WiFi is committed to offering a high-quality, reliable internet experience while fostering innovation and fair competition.

Network Management Practices

Our network management practices focus on maintaining optimal service for all customers, ensuring fair usage, and promoting network security. The following are key aspects of our network management policy:

Traffic Prioritization

• Traffic Management: We employ traffic prioritization mechanisms to ensure that all customers experience an equitable quality of service. We do not engage in discriminatory practices based on content, application, or source.

Congestion Management

• Bandwidth Allocation and Throttling: We maintain sufficient bandwidth to adequately provide advertised services without the need for bandwidth allocation or throttling.

Application-Specific Behavior

• Protocols and Ports: We do not block or degrade access to any legal application, content, or service, unless necessary for technical reasons or to ensure network security.
• Peer-to-Peer (P2P) Traffic: We do not block or throttle P2P traffic.

Security Practices

• Malware Protection: We actively monitor for and protect our network from malware and harmful traffic. We may take steps, including temporary filtering, to prevent malicious or harmful activity, such as distributed denial-of-service (DDoS) attacks or attempts to spread malware.
• Spam and Phishing: We work to identify and block any spam, phishing, or other malicious content to protect our customers and the integrity of our network.

Transparency and Disclosure

We are committed to transparency in our network management practices. The following information is disclosed to customers and the public:

• Network Performance: We provide performance metrics related to download and upload speeds, latency, and any traffic management practices that may affect these metrics. This information is updated regularly to reflect current network conditions.
• Traffic Management and Restrictions: We disclose any traffic management techniques, including bandwidth throttling, prioritization, or any application-specific restrictions, and the conditions under which they may be applied.
• Changes to Network Management Policies: Any changes to our network management practices will be clearly communicated to our customers through our website, customer support channels, and service agreements.

Fairness and Non-Discrimination

• Open Internet Commitment: We are committed to ensuring that all legal content, applications, and services are treated equally on our network. We do not block, degrade, or discriminate against lawful content, applications, or services based on their source, ownership, or destination.
• Traffic Blocking: We do not engage in outright blocking of any lawful content, applications, or services except in circumstances where it is necessary to comply with legal obligations, such as court orders or for the protection of network security.

Customer Rights and Usage

• Service Terms and Fair Use: We provide our customers with clear guidelines about their usage rights and responsibilities under our terms of service and fair use policies. Customers are expected to use the service within the boundaries of reasonable use, avoiding activities that may lead to network degradation for others.
• Privacy and Data Use: We respect the privacy of our customers and do not collect or share data about the content of their communications without their consent, except where required by law. Our data usage and privacy policy outlines how we protect customer data.

Compliance with FCC Regulations

Vision WiFi ensures compliance with all relevant FCC rules, including but not limited to:

• Open Internet Rules: We comply with FCC’s Open Internet Order, ensuring no unjust discrimination in the treatment of internet traffic.
• Transparency Rule: We provide clear and accessible information about our network management practices and performance metrics.
• Consumer Protection: We adhere to FCC rules regarding consumer protection, ensuring customers are informed of their rights and have access to dispute resolution mechanisms.

Dispute Resolution and Customer Support

• Support Services: We provide robust customer support to address any concerns related to network performance, usage, or billing. Customers can reach us through various channels, including email, phone, and text.
• Dispute Resolution: In the event of a dispute, customers can contact our support team for resolution. If necessary, we also comply with all relevant FCC complaint and dispute resolution processes.

Conclusion

Vision WiFi is dedicated to providing high-quality wireless internet services that comply with FCC regulations while promoting fairness, transparency, and customer satisfaction. Our network management practices are designed to offer a reliable internet experience for all users, and we are committed to continuously improving our network operations in compliance with the FCC’s rules and the principles of an open internet.

For more information or inquiries, please call or text us at 208-680-9668 or send email to service@visionwifi.com.

Updated January 14, 2025