Effective Date: January 14, 2025

Vision WiFi (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our wireless internet services, websites, and related services (collectively, the “Services”). We value the trust you place in us and are dedicated to protecting your privacy in compliance with applicable laws, including the Federal Communications Commission (FCC) regulations, and other relevant data protection laws.

Information We Collect

We collect the following types of information:

1. Personal Information: This includes any information you provide directly to us, such as your name, address, phone number, email address, billing information, and account credentials.
2. Usage Information: We collect data regarding how you use our Services, including browsing activity, IP address, device type, and usage patterns. This helps us improve our Services and offer a better user experience.
3. Device Information: Information about the device you use to access our Services, including hardware model, operating system, and version.
4. Location Data: Depending on the service you use, we may collect information about your geographic location for network optimization and service improvement purposes.

How We Use Your Information

We use the information we collect for the following purposes:

1. Providing Services: To deliver wireless internet services, manage accounts, process billing, and respond to customer inquiries.
2. Improvement of Services: To analyze trends, monitor the use of our Services, diagnose problems, and enhance the user experience.
3. Customer Support: To assist with any technical issues, inquiries, or support requests.
4. Marketing: We may use your information to send promotional communications about our services. You can opt out of these communications at any time.
5. Legal Compliance: We may disclose your information as required by law, including for compliance with legal processes, government requests, or to enforce our Terms of Service.

Disclosure of Your Information

We may share your information in the following circumstances:

1. Service Providers: We may share your information with third-party vendors who assist us in providing and supporting our Services, such as billing processors, customer service, and technical support.
2. Legal Obligations: We may disclose your information to comply with applicable laws, regulations, subpoenas, or court orders, or to protect our rights, property, and safety, and those of others.
3. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

Data Retention

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

1. Access and Update: You may review, update, or correct your personal information by logging into your account or contacting our customer support team.
2. Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions provided in our emails or by contacting us directly.
3. Do Not Track: We currently do not respond to “Do Not Track” signals.

Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee the security of your information.

Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

FCC Compliance

As a provider of wireless internet services, we comply with the Federal Communications Commission (FCC) regulations, including those relating to customer privacy and data protection. This includes the requirement to protect personally identifiable information (PII) in accordance with applicable rules and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Vision WiFi, Inc
977 W 100 N, Blackfoot, ID  83221
208-680-9668
service@visionwifi.com